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chenhai-dev/README.md

👋 Hi, I'm Try Chenhai

Project Lead | Support Lead | Technical Support | Web Developer
📍 Phnom Penh, Cambodia
📫 [email protected] • 💼 [TRY CHENHAI]

🚀 About Me

I am a Project Lead and Support Lead at :contentReference[oaicite:1]{index=1}, currently outsourced to :contentReference[oaicite:2]{index=2} as a Technical Support professional.

I have 3+ years of experience combining project leadership, enterprise production support, and web development. I work closely with business stakeholders, developers, and infrastructure teams to ensure system stability, SLA compliance, and successful project delivery in financial services environments.

I am hands-on when needed, comfortable leading teams, and committed to delivering high-quality, reliable systems.

💼 Current Role

Project Lead & Support Lead

ADITI - Asia Digital Technology Innovation | Client: Manulife Cambodia
Dec 2022 – Present

Leadership & Delivery

  • Lead day-to-day production support operations for enterprise applications
  • Own incident, problem, and change management processes (ITIL-aligned)
  • Act as primary escalation point for high-severity incidents and outages
  • Drive root cause analysis (RCA) and implement preventive actions
  • Mentor and guide engineers to improve response quality and consistency
  • Partner with stakeholders to align technical delivery with business priorities

Technical & Operational Excellence

  • Diagnose and resolve issues across applications, databases, and systems
  • Monitor system health, automated builds, and CI/CD pipelines
  • Implement backup, recovery, and operational automation procedures
  • Collaborate with vendors and internal teams to resolve complex technical problems
  • Maintain operational documentation, reports, and knowledge bases
  • Support after-hours and weekend incidents when required

🛠️ Technical Expertise

Application & Backend

  • PHP (Laravel)
  • JavaScript (VueJS, NuxtJS, React)
  • NodeJS
  • Java & Spring Boot
  • C#

Databases & Infrastructure

  • SQL / NoSQL databases
  • Database design, security, and performance tuning
  • System & server administration

Support & Delivery Practices

  • Enterprise Production Support
  • Incident, Problem & Change Management
  • SLA & KPI Management
  • Root Cause Analysis (RCA)
  • Automation & Monitoring
  • Stakeholder Communication

🧑‍💻 Prior Experience

Web Developer

CamSolution, Phnom Penh
Aug 2019 – Aug 2023

  • Delivered full-stack web solutions aligned with business requirements
  • Developed backend systems using Laravel, NodeJS, and SQL/NoSQL
  • Built modern frontend applications using VueJS, NuxtJS, and React
  • Designed scalable databases and server-side architecture
  • Implemented Docker-based microservices deployments
  • Collaborated directly with clients from planning through production

📌 Project Experience

  • E-Commerce Platform (B2B & B2C)
    Multi-store, inventory, warehouse, and order management system

  • POS System
    Retail sales, customer tracking, and basic stock management

  • Money Exchange System
    Multi-currency exchange rate and transaction management

  • Website Development
    Portfolio and news websites with responsive UI/UX

🎓 Education

Bachelor of Science – Computer Science & Programming
Royal University of Phnom Penh

🤝 Let’s Connect

⭐️ Focused on reliability, leadership, and continuous improvement in enterprise environments.

@chenhai-dev's activity is private