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User Quality Metrics
Giovanni Grano edited this page Jan 9, 2019
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| Category | Description |
|---|---|
| Information Giving (IG) | Sentences that inform other users of developers about some aspect of the app |
| Information Seeking (IS) | Sentences describing attempts to obtain information or help from other users or developers |
| Feature Request (FR) | Sentences expressing ideas, suggestions or needs for enhancing the app |
| Problem Discovery (PD) | Sentences reporting unexpected behavior or issues |
| Other | Sentences not belonging to any of the previous category |
| Category | Description |
|---|---|
| App | Sentences related to the entire app, e.g., generic crash reports, ratings or general feedback |
| GUI | Sentences related to the Graphical User Interface or the look and feel of the app |
| Contents | Sentences related to the content of the app |
| Pricing | Sentences related to app pricing |
| Features or Functionality | Sentences related to specific features or functionality of the app |
| Improvement | Sentences related to explicit enhancement requests |
| Updates/Versions | Sentences related to specific versions or the update process of the app |
| Resources | Sentences dealing with device resources such as battery consumption, storage, etc. |
| Security | Sentences related to the security of the app or to personal data privacy |
| Download | Sentences containing feedback about the app download |
| Model | Sentences reporting feedback about specific devices or OS versions |
| Company | Sentences containing feedback related to the company/team which develops the app |
| Other | Sentences not treating any of the previous topics |