Issue with Uploading Eukaryotic Genomes to PanExplorer

[abdulpbg]

Dear PanExplorer Support Team,
I hope this email finds you well. I am writing to report an issue I encountered while attempting to upload eukaryotic genome files in FASTA format to the PanExplorer website. Unfortunately, I have been unable to successfully upload any of the eight different genome files (fasta) I attempted to submit. Please also note that the Gff files have uploaded successfully.
Here are the details of the problem:

Error Messages:
o After the upload process reaches 100%, I receive various error messages, including “syntax error,” “unknown error,” and “file not supported.”
o These errors prevent me from completing the genome submission process.
Screenshots:
o I have attached screenshots for your reference. These screenshots capture the error messages and the steps I followed during the upload process.
o Please find the attached files named “Error I.png” and “Error II.png.”
Attempts Made:
o Despite trying with different genome files, I consistently encountered the same errors.
o I have followed the guidelines provided on the website, but unfortunately, none of my attempts were successful.
System Information:
o Operating System: Windows 11
o Browser Used: Chrome
Request for Assistance: I kindly request your assistance in resolving this issue. Could you please investigate the problem and provide guidance on how to successfully upload eukaryotic genome files to PanExplorer?
Thank you for your attention to this matter. I appreciate your prompt response.
Best regards,
Abdul Rehman
abdulpbg@zzu.edu.cn
+86 186 3873 2900

[dereeper]

Hi Abdul,
Unfortunately, sometimes the server has difficulties to upload large dataset such as Fasta genome file for eukaryotes. The different messages are not really explicite, I have to improve this.
Is it possible for you to give me access to one of your genome file so that I can test from my side (using WeTransfer for instance, https://wetransfer.com/)? I might be due to the internet connection
Thanks for your feedback
Best regards
Alexis Dereeper

[abdulpbg]

Hi Abdul, Unfortunately, sometimes the server has difficulties to upload large dataset such as Fasta genome file for eukaryotes. The different messages are not really explicite, I have to improve this. Is it possible for you to give me access to one of your genome file so that I can test from my side (using WeTransfer for instance, https://wetransfer.com/)? I might be due to the internet connection Thanks for your feedback Best regards Alexis Dereeper

Dear Professor Alexis Dereeper,
Thank you for your prompt response.
I have uploaded two genome files for testing. I have used WeTransfer (as recommended) to send you Fasta genome files. Please keep an eye out for the transfer notification.
Downloading link is here.
https://we.tl/t-bksGyMThoX
If you need any additional information or files, please let me know. I hope this helps diagnose and resolve the issue.
Thanks for your efforts.